Staffing and Contingent Workforce Management Tips and Advice | Bridge VMS

How Bridge VMS Helped Organize a Contingent Workforce

Written by Bridge VMS Team | Oct 04, 2024

As businesses scale, the complexity of managing a growing workforce efficiently can become problematic. For a packaging company with 30+ locations across the southeastern U.S. and thousands of contractors, these growing pains became increasingly evident. Operating without centralized workforce management, the company struggled to track contractors, ensure compliance, and prevent inefficiencies. Bridge VMS stepped in, offering a comprehensive solution through its platform and partner network, addressing both operational inefficiencies and fraud risks.

The Client’s Challenge

The packaging company faced a critical moment. Rapid growth led to a sprawling contractor network, but without centralized oversight, they lacked visibility into who was working, how many hours were logged, and whether proper compliance procedures were being followed. 

The company's decentralized management process resulted in disjointed operations, with each facility handling contractors independently, leading to inconsistent practices in payroll, compliance tracking for roles like forklift operators, and reporting.

Worse, there were growing concerns about the potential of fraud, where hours worked were not easily validated, and verifying licensees was murky. With so many contractors and no centralized system, fraudulent activities such as misreported hours and unlicensed operators posed significant risks.

 

Bridge VMS’s Solution

After a thorough assessment, Bridge VMS recognized that it would be best for this particular client to have a Managed Service Provider (MSP) manage their VMS and staffing. This approach would allow the company to benefit from centralized oversight while delegating the day-to-day management to experts.

To further ensure success, Bridge VMS facilitated introductions to several MSP partners, giving the company multiple, vetted options to find the best fit for their needs. This collaboration allowed the company to tap into the expertise of MSPs who could help organize and manage their large, complex workforce.

 

How Bridge VMS Met the Client's Needs:

Bridge VMS Features

How We Deliver on Client Needs

 

Fraud Prevention & Centralized Oversight

 


Bridge VMS’s centralized platform gave the company the visibility needed to prevent fraud, track hours accurately, and validate licenses. 

Bridge also provides a centralized platform for managing all aspects of recruitment programs, eliminating the need for multiple spreadsheets and programs and reducing the risk of errors.


Introduction to MSPs

Recognizing the enormous task of managing thousands of contractors across 30+ locations, Bridge VMS introduced the company to some of their partner MSPs who could help organize and manage their workforce. This allowed the company to focus on higher-level goals.


Proactive Support & SLAs


One of Bridge VMS’s key differentiators is its exceptional customer support. Unlike other systems, including:

  • Transparent ticket tracking 
  • Proactive communication on issue resolution. 
  • High-level Service Level Agreements (SLAs) ensure that mission-critical issues are resolved promptly, often within 24 hours. This level of support is particularly valuable in workforce management, where delays in issue resolution can significantly impact operations.

 

Results and Impact

Although still in its early stages, the partnership between the packaging company, Bridge VMS, and its MSP is already yielding promising results:

  • Improved Compliance: By leveraging Bridge VMS’s centralized platform and MSP expertise, the company can now manage all contractors and locations from a single system, significantly reducing fraud risks and ensuring contractor hours are accurately tracked.

    For roles requiring special certifications, such as forklift operators, the system automatically validated licenses, eliminating compliance risks.

  • Operational Efficiency: The company streamlined payroll, reporting, and workforce management across all locations with Bridge VMS’s unified system, improving operational efficiency and saving valuable time.

  • Proactive Support and SLA Transparency: With Bridge VMS, the company benefits from proactive, transparent support, receiving regular updates on ticket progress and SLA performance. The peace of mind from knowing mission-critical issues are addressed swiftly allowed them to focus on other key areas of growth.

The Path Forward

Bridge VMS not only provided the packaging company with the technology to scale efficiently but also introduced them to partners who could help implement and manage the solution effectively. By addressing fraud risks through centralized oversight and ensuring exceptional customer support through proactive SLAs, Bridge VMS empowered the company to operate more efficiently and confidently as they continued to grow.

Explore how Bridge VMS, along with its network of partners, can centralize and streamline your staffing operations, ensuring compliance and efficiency as your business scales.